We're looking for an organized, people-friendly multitasker to be the first face clients see, the voice they hear on the phone, and the person keeping jobs moving smoothly from first inquiry to final pickup.

What You'll Do

• Welcome walk-in clients and handle incoming calls with a warm, professional touch — answering general questions and looping in senior staff when needed
• Enter job details and customer specs accurately into our shop management software
• Keep job tickets and workflow folders organized so orders flow through production without hiccups
• Monitor the shop inbox, send quotes and artwork proofs, collect deposits, and give clients pickup notifications
• Maintain daily task schedules so designers and project managers can stay focused on production

What We're Looking For

• 2+ years in front-office coordination, customer support, or busy office operations
• A calm, focused presence when juggling multiple things at once (a walk-in, a ringing phone, and a pending quote — all at the same time)
• Someone who takes ownership: double-checks details, follows up on open items, and genuinely cares about keeping things running smoothly
• Great communicator — friendly and professional in person and in writing
• Comfortable picking up new software; Google Workspace or CRM experience is a bonus

Qualifications

• Computer Skills: Comfortable with email, word processing, spreadsheets (Microsoft Office or Google Workspace).
• Organization: Able to prioritize and manage multiple tasks and projects at once.
• Communication: Strong reading, writing, and verbal skills. Bilingual in English and Spanish is a plus.
• Math: Able to calculate discounts, percentages, proportions, and similar figures.
• Problem-Solving: Applies good judgment to follow written, verbal, or visual instructions and handle straightforward challenges as they come up.

What You Get

• Monday–Friday daytime hours (no nights or weekends!)
• PTO and paid holidays
• A supportive, tight-knit team at a local business that values your work

To Apply

Send your resume to ltolman@cmiquickcopy.com with the subject line: Workflow Coordinator Application – [Your Name]